Refund policy
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at info@scalemetals.com. Please note that returns will need to be sent to the following address: [INSERT RETURN ADDRESS]
If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at info@scalemetals.com.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at info@scalemetals.com.
Returns
Should you receive a defective model, please contact our office at Whatsapp 1-778-804-7762 or info@scalemetals.com within 7 days for a return authorization. At that time a replacement will also be sent. (you will be charged for replacement until the defective model is returned). If for any reason you are not satisfied with your purchase, you must return it within 30 days for credit, exchange or refund. Models should be in their original packaging and condition. Restocking fees will be 10% of the item price. Please make sure you Whatsapp or Email us your Return Tracking Number , Name , Address,and Phone Number.
All returns should have tracking number for proof of delivery.
Refund will be for product only. Original shipping and return shipping not refundable. Refund will be processed within 3-5 business days of physical receipt.
Refunds (if applicable)
Once your return is received and inspected, If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a 3-5 business days.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at
Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at info@scalemetals.com
Gifts
If the item was marked as a gift when purchased and shipped directly to you, we will send a refund to the gift giver and he will find out about your return.
Shipping
All products will be shipped from our warehouses in Hong Kong. But in order to facilitate customer returns, we have set up return warehouses in the Americas, Europe, and Asia.
For customers in USA or Canada :
To return your product, you should mail your product to
Hirofumi Takara
3260 Gorham Ave
Suite 39651
Minneapolis , MN 55426
USA
Phone: 1 778-804-7762
For customers in Europe:
To return your product, you should mail your product to
RREUCPOST ELHS
Niedersedlitzer Str.71 306 RREUCPOST
Dresden, Sachsen, 01257
Phone: 0351/79694368
For customers in Asia:
To return your product, you should mail your product to
Xiu Liu ELHS
FLAT/RM. H 2/F
HUNG WAI IND BUILDING,3 HI YIP ST.
YUEN LONG，NT 999077
Hong Kong
Phone: +852-9138 2081
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.